"To create an empathetic AI, it’s not about seeing users as a group, but seeing each user as an individual. It’s about designing a system that picks up on the same subtle clues humans do when we gauge each other’s state of mind and intent and learn from those reactions. It’s about creating something that evolves and changes its behavior in the moment, just like we do in every conversation we have. It’s about making a technology that views users as the unique people they actually are. And if the next AI is going be empathetic, that’s exactly what we’re going to need to do."